Shipping policy
At NEEDLEPOINTD, we are committed to delivering your yarns and products in a timely manner. Below you will find the details regarding our shipping practices. By making a purchase, you agree to the terms outlined in this shipping policy.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
Standard Shipping (Estimated 7-15 Business Days)
- Order Price: $0 - $59.99 USD
- Shipping Cost: $7.90 USD
Expedited Shipping (Estimated 3-7 Business Days)
- All Orders: $15.90 USD
Free Shipping (Estimated 7-15 Business Days)
- Order Price: $60 USD and above
- Shipping Cost: $0 USD
Expedited Total Delivery Time: 4-10 business days
Standard Total Delivery Time: 8-18 business days
Please note that business days do not include weekends or public holidays. Delivery times are estimates and may vary depending on your location, availability of products, and the shipping carrier.
Processing Time
Once your order is placed, we aim to process and ship it within 1-3 business days. Orders placed during weekends or holidays will be processed the next business day.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
International Shipping
We currently offer international shipping to various countries. Shipping costs and delivery times will vary depending on the destination.
- International Shipping Cost: Calculated at checkout based on destination and shipping method.
- International Shipping Time: Estimated delivery times vary depending on the location, customs clearance, and the shipping carrier.
Shipping Address
Please ensure that your shipping address is correct before completing your purchase. NEEDLEPOINTD is not responsible for delays or issues that result from incorrect or incomplete addresses. If there are any issues with your address, please contact us immediately to make necessary corrections.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to help you monitor the status of your delivery. If you do not receive your tracking information within the estimated time, please reach out to us at info@needlepointd.com.
Shipping Delays
While we strive to deliver your order promptly, shipping delays may occur due to factors such as weather conditions, customs processing, or carrier issues. We are not responsible for delays caused by third-party carriers.
If your order experiences a significant delay, please contact us at info@needlepointd.com for assistance.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at info@needlepointd.com. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
Contact Us
For any questions or concerns regarding shipping, please feel free to reach out to us:
- Email: [email protected]
- Phone: (831) 586-3038
- Address: 69 Alta Mesa Cir, Monterey, CA 93940,US
Thank you for shopping with NEEDLEPOINTD! We look forward to delivering your yarns so you can begin creating your next beautiful project.