Terms of service

Welcome to NEEDLEPOINTD! By accessing or using our website (needlepointd.shop), you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree to these terms, you should not use our website.

1. Acceptance of Terms

By accessing or using the services on NEEDLEPOINTD, you agree to comply with these Terms of Service, our Privacy Policy, and any other legal notices or agreements published on the website. We reserve the right to change, modify, or update these Terms at any time. Any changes will be effective immediately upon posting, and your continued use of the website signifies your acceptance of those changes.

2. Use of Website

You agree to use NEEDLEPOINTD in accordance with all applicable laws and regulations. You may not use our website for any unlawful purposes or in a way that could harm, disable, or overload the website.

You are responsible for maintaining the confidentiality of your account information, and you agree to notify us immediately if you suspect any unauthorized use of your account.

3. Products and Services

NEEDLEPOINTD offers a variety of yarns in different colors, textures, and thicknesses, allowing you to create your own unique projects. We strive to ensure that our product descriptions and images are accurate; however, we cannot guarantee that your device's display will reflect the true colors of the yarns. All products are subject to availability.

4. Orders and Payment

By placing an order on NEEDLEPOINTD, you agree to purchase the products at the listed price. We accept various forms of payment, including credit cards and other approved methods. Prices are subject to change without notice, but changes will not affect orders already placed.

Once your order is submitted, we will send you a confirmation email with order details. NEEDLEPOINTD reserves the right to refuse or cancel any order for any reason, including but not limited to the availability of the products, errors in pricing, or issues with payment.

5. Shipping and Delivery

We offer domestic and international shipping, and shipping costs are calculated at checkout. Estimated delivery times will vary based on your location. Shipping times are estimates, and we are not responsible for delays caused by carriers or customs procedures.

Once your order has shipped, you will receive tracking information via email.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your yarn, we accept returns and exchanges within 30 days from the date of delivery. To initiate a return or exchange, please contact us at info@needlepointd.com.

To be eligible for a return, the yarn must be unused, unopened, and in the same condition as when you received it. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.

7. Intellectual Property

The content on NEEDLEPOINTD, including text, graphics, logos, images, and software, is the property of NEEDLEPOINTD or its content suppliers and is protected by copyright laws. You may not copy, reproduce, or use any content from the website without our written consent.

8. Limitation of Liability

To the fullest extent permitted by law, NEEDLEPOINTD is not liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

9. Indemnification

You agree to indemnify, defend, and hold harmless NEEDLEPOINTD, its affiliates, and its employees from any claim, liability, loss, or expense (including legal fees) arising out of your use of our website, your violation of these Terms, or your violation of any rights of a third party.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Contact Information

For any questions or concerns about these Terms of Service, please contact us at:

Thank you for shopping at NEEDLEPOINTD! We look forward to helping you create beautiful projects with our yarns.