Privacy policy

At NEEDLEPOINTD, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website (needlepointd.shop) and make a purchase. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information from you when you visit our website, place an order, subscribe to our newsletter, or engage with our services. The types of information we may collect include:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (such as credit card or payment method details)
  • Order history and related information

Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Location data
  • Cookies and other tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders: Your information is used to complete your purchase, process payments, and deliver your products.
  • To improve our services: We may use your data to enhance your shopping experience, personalize your website visits, and improve the functionality of our website.
  • To communicate with you: We may use your contact information to send you order updates, shipping notifications, promotional offers, and newsletters (if you have opted-in).
  • To manage customer service inquiries: We may use your information to respond to your questions, resolve issues, and provide customer support.
  • To prevent fraud: We may use your data to detect and prevent fraudulent transactions.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device to remember your preferences and track your activities on the website. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact your ability to use certain features of our website.

We may also use third-party analytics tools (such as Google Analytics) to analyze website traffic and improve our services.

4. How We Protect Your Information

We take reasonable precautions to protect your personal information. Our website uses encryption technology (SSL) to ensure that sensitive data, such as payment information, is securely transmitted. We also implement physical, electronic, and managerial safeguards to protect your information from unauthorized access.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With service providers: We may share your data with trusted third-party vendors (such as shipping companies, payment processors, and marketing platforms) who assist in processing orders, delivering products, and providing customer service. These vendors are only permitted to use your information to perform services on our behalf.
  • For legal reasons: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, investigate fraud, or comply with legal processes.

6. Your Rights

You have the right to:

  • Access your data: You can request a copy of the personal data we have collected about you.
  • Update or correct your information: If you believe any of the information we hold is incorrect or incomplete, you can request that we update it.
  • Delete your data: You can request that we delete your personal information, subject to certain exceptions (such as legal or contractual obligations).
  • Opt-out of marketing communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by following the instructions in the emails or by contacting us directly.

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by NEEDLEPOINTD. We are not responsible for the privacy practices of these third-party sites, and we recommend that you review their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so that we can delete the data.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Thank you for trusting NEEDLEPOINTD with your personal information. We value your privacy and are dedicated to protecting your data.